TheLightingSource.co.uk will endeavour to supply you products at the highest level of quality. Each product will be individually inspected before despatch, however we do operate the following returns policy:

We offer a simple 7 days money back guarantee in accordance with The United Kingdom's Distance Selling Regulations 2000. If any item is not quite what you require then just notify us by e-mail within 7 days of receipt of goods to returns@TheLightingSource.co.uk stating the reason for return. We will then issue you with either a refund or allow you to exchange the item for something else. When requesting a refund please note we do not refund your postage costs.

Notice must be received in writing via email to notify us of your intention to cancel the order, stating your reasons why, date of purchase and contact details. If you have already received the products you must carefully repackage and return them to TheLightingSource.co.uk. We recommend you use recorded delivery service that insures the goods when returning items. Until you have returned the products to us, you must keep them in your possession and take reasonable care of them. We will credit the price of the cancelled products but if the item has been despatched we cannot refund the delivery costs.

Please check the goods on delivery. If items do arrive damaged/faulty please let us know within 3 working days and arrange to post them back to us. We will reimburse you these extra postage costs. If you do not contact us within 3 days we will have no liability for items said to be damaged/faulty on delivery. Please return items via a signed for postal service for your own proof of delivery.

By placing an order, you confirm that you agree with the above terms and conditions. Your statutory rights are not affected.